Casinos have gone “under the radar” of public scrutiny. This book goes behind the scenes to the facts in a case study of Crown Casino Melbourne. Interviews with 225 Casino staff tell it how it is. This is a story of regulatory failure – failed implementation of “responsible gambling”, failed performance against international best practice benchmarks, targeting of vulnerable groups like senior citizens and patrons served drinks to the point of intoxication and then expelled onto the streets of Southbank. Where is the regulator in all of this?
“Hancock’s powerful work not only reveals the first-hand experiences of Crown Casino employees, it exposes the inadequacies of a regulatory system that seems designed to fail.”
Nick Xenophon, Independent Senator for South Australia
“This book … has international application and should be read by all regulators and policy-makers.”
John Lepper, Research Fellow, Institute of Advanced Studies, Lancaster University
“This is an inside story of Crown Casino. Not the intrigues in the boardroom, but the personal accounts from the staff walking the carpeted floor … disturbing are her conclusions about the ‘light-touch’ of the state and the breakdown of enforcement … the State Government has been drawn into a deep dependence on dividends: dividends that come from the pockets of – in many cases – problem gamblers.”
Tim Costello, CEO World Vision Australia
Linda Hancock teaches in the Masters of Politics and Policy at Deakin University, Melbourne. From 2000–04, she was Chair of the independent Gambling Research Panel of Victoria and previously held positions as a Law Reform Commissioner in Victoria and as Presiding Member of the Social Security Appeals Tribunal. She has conducted gambling and public policy research in Australia, Europe, New Zealand, Canada and for the Responsible Gambling Fund in the UK.